patient satisfaction
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Hospitals, MedCity Influencers
Dying in the Waiting Room: Emergency Departments Have Become the Nexus of the Newest Healthcare Crisis
The ED boarding crisis is not one that’s going to be solved overnight. But left to continue unchecked, it will only engender wider discontent, decrease patient satisfaction, and ultimately lead to worse outcomes.
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MedCity Influencers, Patient Engagement
The Importance of Patient Experience To Recession-proof Your Practice
By hearing critiques or praises directly from the source of your practice’s revenue, you can determine what is working and what needs improvement.
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Jorie Healthcare CEO Shares Why Automation is Critical to Revenue Cycle Management
The revenue cycle management business is using AI tools to automate cumbersome tasks to help hospitals operate more efficiently. It’s beginning to attract the attention of major healthcare organizations.
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MedCity Influencers, Telemedicine
3 Tensions to Telehealth and How We Can Resolve Them
There are three major tensions that still need to be addressed in virtual care or telemedicine before it can work as promised.
Convenient
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MedCity Influencers, Consumer / Employer
Patients as savvy consumers – demand for personalized care drives today’s digital healthcare services market
Rethinking the entire patient-as-consumer experience to create something that’s pure, clean, modern and friendly is a fundamental requirement for building and maintaining their brand.
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Hospitals, MedCity Influencers, Health Tech
Five key capabilities for health systems to meet growing consumer demand for self-service
At a time of dramatically increasing consumer demand for convenience and digital self-service, hospitals and health systems have a significant opportunity to close the gap between expectations and reality for people trying to find care.
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Hospitals, MedCity Influencers, Consumer / Employer
Automated patient tracking reduces wait times and builds loyalty
Hospital leaders must meet or exceed patients’ expectations for a pleasant, predictable registration experience to maintain a competitive advantage. Consumers don’t see how real-time patient tracking helps departments communicate better, but it has an outsized effect on their experience.
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MedCity Influencers, Health Tech, Patient Engagement
Gauging the consumer experience of healthcare in the post-Covid era
Many healthcare organizations are adopting design-thinking and agile principles to drive faster transformation. These methods require a deep empathy of the patient.
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Pagers, faxes prove tough to kill
Survey shows 39 percent of healthcare organizations still rely on outmoded communications tools such as pagers and faxes despite patient, and provider frustration.
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Last-Minute loophole could undermine Texas law against surprise medical bills
A proposed rule takes a narrow exemption to the law ? intended to be used only when patients want a particular out-of-network doctor and agree to financial ramifications ? and instead would require all out-of-network providers in nonemergency situations to give patients that waiver, thereby creating confusion.
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Navigating Healthcare’s Data Revolution: Priorities, Opportunities, and Challenges for Health Systems
Arcadia recently partnered with HIMSS Market Insights to survey executives, IT, technology, and clinical leaders. Here’s what we found.
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AI seen as next frontier for patient-provider texting
Patients seem to prefer text messages to help them remember appointments among other things and AI is seen as a way to automate them, but startups developing such tools may need to convince providers.
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Startup seeks to hold doctors, hospitals accountable on patient record requests
Ciitizen, based in Palo Alto, California, published a report card that uses a five-star system to rate how health care providers comply with federal rules governing record requests.
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Hospitals, MedCity Influencers
Delivering operational command centers: improve patient access, throughput and financial stability for health systems
Operational command centers at hospitals can have positive outcomes for both patient satisfaction, patient flow and financial gains.
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4 ways a branded app can dramatically cut ED wait times, improve patient experience
Drive around any medium or large U.S. city, and you’re likely to see a local […]
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Geisinger drives patient engagement with an internal survey
One of the most drastic changes resulting from the survey was the implementation of a formal dress code for RNs. In January, RNs began wearing pewter gray and white scrub uniforms embroidered with the Geisinger logo and the designation “Registered Nurse.”
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Improv training helps Cleveland Clinic improve MD communications
Even though the idea of “medical improv” came from an instructor and performer at Chicago’s legendary Second City comedy factory, laughs are not the goal. Relationship-building is.